TRACK YOUR ORDER

We know you're eager to keep tabs on your purchase, and we're here to make it easy for you. Just enter your order details below, and we'll provide you with real-time updates on the status of your delivery.

Track Your Order

ORDER HISTORY & STATUS

To view the status of pending orders, you can visit the order history page while signed in to your account for registeredcustomers. If you are not a registered customer you can easily signup with us on our account login section. You can always trackorder royaleimpero here.Your orders will be itemized by number and you can view the details and status of each order by clickingon the related order number.

CHANGES

MAKING CHANGES TO AN ORDER

Unfortunately we are not able to change out the items in an order once the order has been placed. We can howevercancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an itemcontact our customer service team with your request in care@royaleimpero.com

CANCELLING AN ORDER

We recommend ifyou cancel your order (instructions below).You may cancel your order by contacting customer service, but due to time difference,we cannot guarantee customer service will receive your request before the order ships.

TO CANCEL AN ORDER PLEASE FOLLOW THE INSTRUCTIONS BELOW

  • you can directly call to our customer service number 1800 203 0100, be ready with your order number, mobilenumber , AWB number. You can easily find this details on the order confirmation mail
  • You can send us a mail request stating your concern to care@royaleimpero.com with the above details our team isdelighted to serve you.
  • Please note orders can only cancelled before its shipped. Usually shipping procedures with in a working day. Your orders will leave our premise within two working days once the order is placed.

RETURNING YOUR ORDER

Initiate Your Return:

Contact our customer support team via mail or direct call or visit our website to initiate a return request. Provide your order details and reason for return or you can directly head to the footer section of our website, Head to returns and intiate your return process

Pack and Ship:

Carefully pack the items in their original packaging, ensuring they're unworn, unused, and in their original condition. Attach the return label provided by us.

Return Inspection:

Once we receive your return, our team will inspect the items to ensure they meet our return policy criteria.

Refund or Exchange:

Depending on your preference, we offer a refund to your original payment method.Refunds are processed within 7 business days.

Please note the following important points:

  • Items should be returned in their original packaging and with all tags intact.
  • We do not accept returns on items that are personalised, altered, or non-returnable due to hygiene reasons.
  • Return shipping charges may apply and will be deducted from your refund amount

At Royale Impero, we are dedicated to your satisfaction and aim to provide you with the best shopping experience. For further details on our return policy and any specific conditions, please refer to our website or contact our customer support team at 1800 203 0100 or care@royaleimpero.com